Effective Date: January 1, 2026

Welcome to Silkstone House Cleaning. By accessing our website or requesting our services, you agree to the following Terms & Conditions.

Services

Silkstone House Cleaning provides residential cleaning services, including recurring cleaning, standard cleaning, deep cleaning, move-in cleaning, move-out cleaning, and apartment cleaning services.

Service availability, pricing, and scheduling are determined based on customer needs, home conditions, location, and availability.

Quotes and Pricing

All quotes provided by Silkstone House Cleaning are estimates based on information provided by the customer.

Final pricing may vary depending on:

• Home size
• Condition of the home
• Amount of cleaning required
• Excessive buildup, clutter, or special circumstances
• Changes to requested services 

We will communicate any significant pricing adjustments before completing additional work whenever possible.

Scheduling and Appointments

Customers are responsible for providing accurate scheduling information and ensuring access to the property at the agreed service time.

If circumstances prevent access to the home, additional scheduling fees or cancellation charges may apply.

Customer Responsibilities

Customers agree to:

• Provide accurate information regarding the home and requested services
• Inform Silkstone of any conditions that may affect cleaning services
• Secure valuables, fragile items, and personal belongings before service begins
• Provide safe access to areas requiring cleaning 

Silkstone House Cleaning is not responsible for damage to items that were not properly secured or identified as requiring special care.

Cancellations and Rescheduling

We understand that plans change. Customers should provide reasonable notice when canceling or rescheduling appointments.

Repeated cancellations, missed appointments, or inability to access the property may affect future scheduling availability.

Safety and Service Conditions

For safety reasons, Silkstone House Cleaning reserves the right to decline or modify services when conditions create an unsafe working environment.

This may include:

• Hazardous materials
• Unsafe property conditions
• Aggressive animals
• Conditions requiring specialized cleaning equipment or services 

Satisfaction and Service Concerns

Customer satisfaction is important to Silkstone House Cleaning.

If you have concerns regarding a completed service, please contact us promptly so we can review the situation and work toward an appropriate resolution.

Website Use

The content on this website is provided for general informational purposes. Silkstone House Cleaning reserves the right to update website content, services, pricing information, and policies at any time.

Limitation of Liability

Silkstone House Cleaning is not responsible for indirect, incidental, or consequential damages resulting from website use or service requests beyond the extent permitted by applicable law.

Contact Information

Questions regarding these Terms & Conditions may be directed to:

Silkstone House Cleaning
Phone: (623) 469-7455
Email: silkstoneclean@gmail.com